Return & Refund Policy

Thank you for purchasing your item(s) through https://gofado.com. For eligible products, you have up to 21 calendar days from the date you received your item(s) to initiate a return.

Return Policy

Ensuring your utmost satisfaction with your purchase from Gofado is our priority. In the event that your order doesn’t meet your expectations, we gladly accept returns within 21 days of delivery. To qualify for a return, your item must remain unused and in its original condition, complete with all tags and packaging intact.

To commence the return process, kindly reach out to our customer service team at [email protected]. Upon contacting us, we’ll furnish you with a return shipping label along with detailed instructions on how to proceed. 

Refund Policy

Once your returned item is received and deemed eligible for a refund, we aim to process your refund within 15 business days. Refunds will be credited back to your original payment method.

Please be advised that the timeframe for the refund to reflect in your account may vary depending on your bank or credit card company’s processing procedures. Should you have any inquiries or require further assistance regarding your refund, don’t hesitate to reach out to us at [email protected].

Return Fees

We do not charge a return fee; however, customers are responsible for the return shipping costs. Please ensure that the return shipping method provides tracking and insurance for your protection. If you have any questions or need assistance with the return process, please contact our customer service team at [email protected].

Non-Returnable Items

Certain items, including used products, custom-made items, and gift cards, are not eligible for return. For more information about non-returnable products, please contact our customer service team for detailed guidance.

Exchange Policy

If you wish to exchange your item for a different size, color, or style, please reach out to our customer service team at [email protected]. We will guide you through the exchange process. You will need to cover the cost of shipping the item back to us, but we will take care of the shipping costs for the replacement item.

Upon receiving your returned product, we will process your exchange within 15 business days. The new item will be shipped to you, and a new tracking number will be provided.

Defective Or Damaged Products

If you receive a defective or damaged item, please reach out to our customer service team at [email protected] promptly. We will assist you in resolving the issue, whether it involves sending a replacement item or issuing a refund. Kindly provide photos of the defective or damaged item along with your order number and contact information to expedite the process.

If you have any questions or concerns about our return and refund policy, please contact us at [email protected]. We are always here to help you.